Drivers are the cornerstone of any delivery business. Managing drivers is crucial, because no drivers = no business!

Employee retention is all the more important when capacity is crucial during a COVID-driven peak! Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) share their perspectives on managing delivery drivers from opposite sides of the coin:

  • Key challenges in managing delivery drivers
  • Unacceptable churn rates for fleets
  • New delivery driver acquisition costs
  • Productivity issues for new drivers
  • Screening applications for prospective delivery drivers
  • Happy drivers and happy customers!
  • Drivers as the public face of the e-commerce retailer
  • Driver remuneration, and driver safety
  • Gig economy drivers dying on the job
  • Regulators and legislators scrutinising gig economy delivery services
  • No drivers = no business!
  • Benefits from treating delivery drivers well

Analysis from Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast).

Ian, Marek

Marek Różycki and Ian Kerr are the Last Mile Prophets - the delivery world's most dynamic and informative experts.

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