Interactive Delivery Management (IDM) is the key to best-in-class customer experience in last mile delivery. The leaders (including DPD UK, Amazon) have it baked into their delivery DNA. Here’s how to create a first-rate last mile. With Marek Rozycki (ex-Amazon VP Logistics EU) and Ian Kerr. With thanks to Escher Group.

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Ian, Marek

Marek Różycki and Ian Kerr are the Last Mile Prophets - the delivery world's most dynamic and informative experts.

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