Plenty of people complain about delivery​ fails on social media. Should delivery executives respond? Amazon did...

Plenty of people complain about delivery​ fails on social media. Should delivery executives respond? Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss:

  • Amazon’s Dave Clark responding to a customer complaint on Twitter
  • The Amazon concept of “Dive deep”
  • Delivery issues during the pandemic
  • Is it realistic for delivery executives to take a personal interest in every social media complaint?
  • What should customer contact teams do with social media complaints?
  • Managers getting experience on the delivery front line
  • Striving for excellence in the postal sector

Analysis from Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast).

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Ian, Marek

Marek Różycki and Ian Kerr are the Last Mile Prophets - the delivery world's most dynamic and informative experts.

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