Convenience stores in the USA lag behind Australia and Europe in offering last mile delivery to customers.

Recent research from the USA shows that convenience stores haven’t yet fully embraced last mile delivery services. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss some of the findings in the “Last Mile Fulfilment in Convenience Retail” report from the NACS:

  • 57% of convenience retailers offering last mile fulfilment
  • Comparisons with other markets, including Europe and Australia
  • Partnerships in the last mile, including with UberEats
  • Using staff to make last mile deliveries
  • goPuff
  • Sharing profit, data, and control
  • Different convenience store operating models
  • Superfast delivery from Yandex
  • The importance of mobile in online retail
  • Benefit of extending convenience store’s reach vs burden on store staff
  • The importance of proximity
  • Convenience stores and PUDOs… becoming (almost) post offices!

Download the research from the NACS.

Analysis from Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast).

Ian, Marek

Marek Różycki and Ian Kerr are the Last Mile Prophets - the delivery world's most dynamic and informative experts.

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